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I was a little surprised by the level of courtesy you can generally expect in any shop and department store here from retail staff. Plenty of "How are you going?" (not How is IT going) pleasantness and a genuine friendliness that I initially thought was just an Aussie automated "Have a nice day", but soon realised was a little more when I started observing customers having a real chat with staff all the time. Staff genuinely seem to treat customers with something other than contempt, which something I probably won't get much of where I'm going..
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